Terms and Conditions
TERMS AND CONDITIONS
Delivery
We have an option to pick up your order in store or home delivery in the Playas de Tijuana, Soler and El Mirador
Delivery hours are Monday to Saturday from 1pm to 3pm .
We deliver within the time range between 1pm and 3pm.
Special dates
The following are considered special dates:
February 12 to 15
May 7 to 11
These days, due to high demand, the delivery schedule may vary, so the order will be delivered during the day.
Product Information
Because we work under a mixed flower and foliage style, Siento Bonito® Florería does not commit to using any specific flower variety due to its availability and season.
Shipping incidents
It is the client's commitment to provide complete and correct information, as well as the data requested when placing the order to avoid any failure or delay in delivery.
The delivery person will not be able to wait more than 10 minutes at the delivery address for logistical reasons, so we will try to communicate by phone or email so that you can organize it as best suits you.
If we do not receive a response within 24 hours to reschedule the shipment, the order will be terminated without the possibility of a monetary refund or exchange of any kind.
Warranty
In the event that your arrangement or gift arrives damaged or incomplete, contact us as soon as possible. Share photos that show the disagreement.
In the event that the damage is for reasons attributable to Siento Bonito® Florería, a discount coupon or credit will be granted depending on the specific case. There are no refunds.
Order Changes
You will have a maximum of 24 hours before the delivery time (between 1pm and 3pm) to change the delivery date, address of your order and/or message for the card.
Once the arrangement is delivered, no changes or returns are accepted. In case of any disagreement, communicate by email hola@sientobonito.mx so that the quality department can assess the situation.
Payment Methods
- Credit card, Visa or Mastercard and/or Debit.
-PayPal
- Deposit in Oxxo or ATM, Bank Transfer or SPEI
Payments in Deposit, Bank Transfer or SPEI
Payments in deposit, transfer or SPEI sometimes take 24 to 48 hours to notify us, it is important to send your payment confirmation as soon as possible to:
shop@sientobonito.mx
With a copy of the payment, deposit or transfer form, your name and order number. Upon receiving the notification, we will send you the payment confirmation by mail within 1 / 2 hours, if not, your order has not been completed correctly. Please call (664) 303 3678.
Shipping Coverage
Playas deTijuana, Fracc. El Soler and Fracc. El Mirador
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NOTICE OF PRIVACY
Siento Bonito ® Florist, with address at Paseo Ensenada No.1021 Playas de Tijuana, Secc Jardines. PC. 22500, Tijuana Beaches. Baja California, Mexico. And in the internet portal under the domain www.sientobonito.mx , you are responsible for the use and protection of your personal data, and in this regard we inform you of the following:
What Information Do We Collect?
The personal data that you provide through this website or directly in our business, through the use of our online services, in writing and/or by telephone, may be the following:
Name, RFC, place of birth, nationality, address, home phone, cell phone, email, work address, institutional email, job references, tax information, credit history, income, bank accounts, business references, etc.
For what purposes might we use your personal data?
We will use your personal information for the following purposes that allow and facilitate us to provide you with better care:
- Identification and verification purposes.
- Contact, marketing and/or advertising.
- Offer our products and/or services.
- Participation in promotions and contests.
- Provide products and/or services required by you.
- Inform about changes or new products or services offered.
- Evaluate the quality of the service.
- Identify consumption history or habits.
With whom do we share your personal data?
We may transfer your personal data to national or foreign third parties, to subsidiary and affiliated companies; service providers for promotional and marketing activities of our products and services; or by requirement of an authority. It is understood that you have given your consent to the transfer of your personal data, if you do not express opposition to their being transferred.
The personal data you provide may be compiled and stored in a database owned exclusively by Siento Bonito ® Florería, which is not responsible for the content and privacy policies of third-party companies.
How can you access, rectify or cancel your personal data, or oppose its use?
You have the right to know what personal data we have about you, what we use them for and the conditions of use that we give them (access). Likewise, it is your right to request the correction of your personal information in case it is outdated, inaccurate or incomplete (rectification); that we remove it from our records or databases when you consider that it is not being used properly (cancellation); as well as oppose the use of your personal data for specific purposes (opposition). These rights are known as Arc Rights. For the exercise of any of the Arco Rights, you must submit the respective request through the following means:
Calling the telephone number (664) 303 3678 or sending an email to the account hola@sientobonito.mx
To find out the procedure and requirements for the exercise of Arco Rights, we make the following means available to you: The telephone number of the office.
The contact information of the person or department of personal data, which is in charge of processing the requests for Arco Rights, are the following:
-Attention to: Siento Bonito ® Florist
- Address: Paseo Ensenada No.1021 Playas de Tijuana, Secc Jardines. PC. 22500, Tijuana Beaches.
- Email: hola@sientobonito.mx
- Telephone number: (664) 303 3678
You can revoke your consent for the use of your personal data
You can revoke the consent that, where appropriate, you have given us for the processing of your personal data. However, it is important that you take into account that not in all cases we will be able to attend to your request or terminate the use immediately, since it is possible that due to some legal obligation we need to continue processing your personal data. Likewise, you must consider that for certain purposes, the revocation of your consent will imply that we cannot continue to provide the service you requested, or the conclusion of your relationship with us.
To revoke your consent, you must submit your request through the following means: telephone (664) 303 3678 and email hola@sientobonito.mx
How can you find out about changes to this privacy notice?
This privacy notice may undergo modifications, changes or updates derived from new legal requirements; our own needs for the products or services we offer; of our privacy practices; Changes in our business model, or other causes. We promise to keep you informed about changes that this privacy notice may undergo, through: publication on our website: www.sientobonito.mx
Last update: July 2021